Terms & Conditions

By downloading the App, ticking the acceptance box, paying for your Subscription or otherwise accepting the benefit of any part of the App, you agree to be bound by these Terms. We may change these Terms at any time by notifying you; your continued use of the App represents agreement to the amended Terms. Apple and Google are not parties to this agreement and have no liability under it. We license you to download and use the App for personal, non-business use, subject to the App Store Rules or Google's Rules (as applicable).

We are responsible for customer service in relation to the App. Apple and Google have no obligation to provide support in relation to the App. Use the "contact us" functionality provided in the App. We will get in touch by email or in-app notification.

The key information we must give you by law (as set out at the start of these Terms and elsewhere on our website) forms part of this contract. If we have to change any key information after the contract is made, we can only do so with your agreement.

By accepting these Terms you represent that you have legal capacity, are authorised to use your payment method, and are either over 18 or accessing the App on behalf of someone under 18 with your consent. The App is not intended for unsupervised use by anyone under 18.

Your Subscription commences on the date you agree to these Terms and continues for the Subscription Period, automatically renewing indefinitely for equal Renewal Periods unless either party provides written cancellation notice before the Renewal Date. We will provide advance notice of renewal and any changes to fees or terms.

Your Subscription includes the benefits of the App as set out on our Website. We grant you a non-exclusive, non-transferable licence to use the App and any content it generates for your personal, non-commercial use. We may release enhancements at any time and change features on notice.

To use the App you may be required to register an Account and provide accurate information. We may, in our absolute discretion, accept you as a registered user.

We store User Data using a third-party hosting service, potentially outside the UK in line with our Privacy Policy. We use appropriate technical and organisational measures to protect User Data, but no system is completely secure and we cannot guarantee availability, absolute security, or the availability of backups.

You must comply with these Terms at all times. Without our prior written approval you must not:

• upload sensitive information or commercial secrets;
• upload inappropriate, offensive, illicit, illegal, pornographic, sexist, homophobic or racist material;
• use the App for any purpose other than the one for which it was designed, or in an illegal or fraudulent way;
• upload any material owned or copyrighted by a third party;
• copy, adapt, modify or tamper with the App;
• remove or alter any copyright, trade mark or other notice;
• act in a way that may harm our reputation;
• infringe the intellectual property rights of any third party;
• create derivative works from or translate the App or Content;
• publish or communicate the App or Content to the public;
• integrate the App with third-party data or apps, or add APIs;
• decompile or reverse engineer the App;
• share your Account or account details with any other person.

We may offer a free trial period. Your first payment will be due immediately after the trial expires. Subscription Fees are payable in advance in the amounts specified on the Website and are non-refundable for change of mind. Your Subscription renews automatically and Fees will be debited from your nominated payment method at the start of each Renewal Period. We may change our Subscription Fees with 10 Business Days' notice, during which time you may cancel. We may suspend the App if fees are not paid.

We use third-party online payment partners — currently Stripe for our web-App and Google/Apple for the mobile App. Payment processing is subject to their own terms and privacy policies.

We retain ownership of all Materials provided in connection with the App (text, graphics, logos, design, icons, images, sound and video recordings, downloads and software). You are granted a licence to download and print Content for personal, non-commercial use only.

The App generates stories and content using automated systems and artificial intelligence based on information you provide. Content is for general informational, educational and entertainment purposes only, does not constitute medical, psychological, therapeutic or professional advice, and may not always be accurate or tailored to your circumstances. You are solely responsible for how you interpret and use the Content and should seek professional advice where appropriate.

The App is not designed to identify, respond to or manage safeguarding issues, emergencies or serious psychological or behavioural concerns. If you or your child are experiencing serious distress or risk of harm, please seek assistance from an appropriately qualified professional. We do not monitor user inputs for safeguarding purposes.

We collect personal information in accordance with our Privacy Policy. By inputting personal information about a child, you warrant that you have the authority to provide and consent to our use of that data. You must not upload medical, clinical or diagnostic information, highly sensitive personal data, or any information you do not have the legal right to provide.

To the maximum extent permitted by applicable law, all express or implied representations and warranties not expressly stated in these Terms are excluded. Our total aggregate liability is limited to the amount paid by you in the 3 months preceding the event giving rise to the liability. We will not be liable for any incidental, special or consequential loss, or damages for loss of data, business, goodwill, anticipated savings, profits or revenue. Nothing in this agreement excludes liability for fraud, intentional unlawful conduct, or death or personal injury caused by negligence.

You may cancel your Subscription at any time using the features in the App. It will cancel at the end of the then-current Subscription Period; no refunds are provided for early cancellation except where required by law.

You have the right to cancel this contract within 14 days without giving any reason, unless you requested that we start providing services during the cancellation period and the services are fully performed within it.

Our obligations will be suspended to the extent affected by any Force Majeure Event, including acts of God, natural disasters, industrial action, war, terrorism, epidemics, pandemics or government decisions beyond our reasonable control.

Any term of this agreement which is void or unenforceable is severed to that extent. A party cannot assign its rights or obligations without prior written consent. This agreement embodies the entire agreement between the parties and supersedes any prior arrangement. Headings are for convenience only and do not affect interpretation.